We are seeking a highly organized and customer-focused Bilingual Office Administrator with strong front office experience to serve as the first point of contact for our organization. This role is responsible for managing daily administrative operations, delivering outstanding customer service, supporting order processing functions, and assisting internal teams. The ideal candidate is fluent in both Spanish and English, detail-oriented, and thrives in a fast-paced office environment.

Key Responsibilities
Front Office & Customer Service

Greet and assist visitors, clients, and vendors in a professional and welcoming manner
Answer and route incoming calls in both Spanish and English
Respond to inquiries via phone, email, and in-person communication
Maintain a clean, organized, and professional reception area

Administrative Support

Perform general office duties including filing, scanning, and data entry
Maintain and update records, databases, and appointment schedules
Coordinate meetings, calendars, and conference room bookings
Assist with document preparation, reports, and correspondence

Order Processing & Entry Support

Accurately enter customer orders into company systems
Review orders for completeness and accuracy before processing
Coordinate with sales, warehouse, or operations teams to ensure timely fulfillment
Track order status and provide updates to customers as needed
Resolve order discrepancies, issues, or customer concerns in a timely manner
Maintain organized records of all order transactions

Operations & Coordination

Manage office supplies inventory and place orders as needed
Support internal departments with administrative tasks
Handle incoming and outgoing mail and deliveries
Ensure compliance with office procedures and policies

Bilingual Communication

Translate documents and communications as needed (Spanish ? English)
Assist Spanish-speaking clients with forms, questions, and processes

Qualifications

Fluent in Spanish and English (required)
2+ years of office administration, order entry, or front desk experience
Strong customer service and interpersonal skills
Excellent verbal and written communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with order entry systems, ERP, or CRM platforms preferred
Strong organizational and multitasking abilities
Professional demeanor and positive attitude
High attention to detail and confidentiality

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.